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Table of Contents
  1. Account Help
  2. Login & Password Help
  3. Credits Help
  4. Billing & Subscription
  5. Post & Image Issues
  6. General Troubleshooting
  7. Contact Support
  8. Quick Tips
  9. FAQ
Account Help
Creating an Account

Sign up with your name, email, and password.
Verify your email if required.
After verification, log in normally.

Sign In

Go to the Sign In page
Enter your email and password
Click “Sign In”
You’ll be redirected to the Dashboard

Updating Profile

You can edit your name, profile details from the Settings page inside the app.

Login & Password Help
Can’t Sign In

Check your email and password
Reset your password if forgotten
Make sure your email is verified

Password Reset

Click Forgot Password on the login page
Open the reset link sent to your email
Create a new password

Not Receiving Emails

Check spam folder
Add our email to your safe list
Request a new reset/verification email

Credits Help
What Credits Are Used For

Credits are required for different tools inside the app, such as:
Generating content
Generating images

Simple Rule
1 credit = 1 platform content OR 1 image generation

Example:
If you generate for 2 platforms, you use 2 credits.
If you generate 1 image, that uses 1 credit.

Why Credits Might Not Work

Low or insufficient balance
Credits expired
Subscription inactive

Fix

Check your current balance
Purchase top-up credits
Upgrade your plan if you need more monthly credits

Billing & Subscription
Upgrading & Downgrading Plans

You can upgrade or downgrade anytime from Settings → Subscription
Upgrading gives you immediate access to the new plan
Downgrading applies from your next billing cycle
Your existing top-up credits stay safe

Payment Issues

If payment shows “Pending”, wait a few minutes
Refresh your Billing page
Check your email for confirmation
Contact support if it remains pending

Invoices

View all invoices in Settings → Billing also in your emails
Download invoices anytime as PDF

Cancel Subscription

Go to Settings → Subscription
Click Cancel Subscription

After cancellation:
Credits become 0
App goes into read-only mode
You can still view and download posts

Re-Subscribe

Go to Settings → Subscription
Choose a plan
Full access is restored instantly

Post & Image Issues
Content Not Generating

Check your internet connection
Make sure you have enough credits
Retry (sometimes temporary API issues)

Image Not Generating

Try a simpler or clearer prompt
Check your credits
Ensure you’re logged in
Retry after a moment

Posts Not Saving

Refresh the page
Check if you’re logged in
Check your internet connection

General Troubleshooting
Common Errors & Fixes

❌ Insufficient Credits
Fix: Top-up your credits or upgrade your plan.

❌ Payment Failed
Fix: Try again with a different payment method.

❌ Logged Out Automatically
Fix: Log in again – may happen due to long inactive time.

❌ Read-Only Mode
This happens when your subscription is inactive.
Fix: Re-subscribe for full access.

❌ App Not Updating
Fix:
Refresh page
Clear browser cache
Try in incognito mode

Contact Support
Email Support

Available for all users.
support@intepra.com

Priority Support

Available for Growth and Enterprise users.

Dedicated Manager

Enterprise users only.

Quick Tips
Email Support

Keep credits above a safe minimum
Retry generation if it fails usually temporary
Download important posts regularly
Update your profile for better personalization
Use simple prompts for more accurate results
Refresh your browser if something feels stuck

FAQ
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