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Intepra Post Creator

Intepra Post Creator Help Center

Welcome to the Intepra Post Creator Help Center. Find answers to common questions, troubleshooting steps, and guides for using Post Creator.

Table of Contents
  1. Account Help
  2. Login & Password Help
  3. Brand Kit
  4. Social Media Connections
  5. Credits Help
  6. Billing & Subscription
  7. Scheduling Posts
  8. Analytics
  9. Post & Image Issues
  10. General Troubleshooting
  11. Contact Support
  12. Quick Tips
  13. FAQ
Account Help
Creating an Account

Sign up with your name, email, and password.
Verify your email if required.
After verification, log in normally.

Sign In

Go to the Sign In page
Enter your email and password
Click “Sign In”
You’ll be redirected to the Dashboard

Updating Profile

You can edit your name, profile details from the Settings page inside the app.

Login & Password Help
Can’t Sign In

Check your email and password
Reset your password if forgotten
Make sure your email is verified

Password Reset

Click Forgot Password on the login page
Open the reset link sent to your email
Create a new password

Not Receiving Emails

Check spam folder
Add our email to your safe list
Request a new reset/verification email

Brand Kit
Creating a Brand Kit

Go to Brand Kit from the Dashboard.

Here you can:

Create a new Brand Kit
Edit your existing Brand Kit
Update your brand information
Upload your logos
Manage brand colors and fonts

If your Brand Kit isn’t updating, save your changes and refresh the page.

Social Media Connections
Connecting Social Accounts

Go to Settings → Social Media Connections.

From here you can:

Connect a new social media account
Disconnect an existing account
Reconnect an expired connection

If a connection fails, disconnect the account and connect it again.

Credits Help
What Credits Are Used For

Credits are required for different tools inside the app, such as:
Generating content
Generating images

Simple Rule
1 credit = 1 platform content OR 1 image generation

Example:
If you generate for 2 platforms, you use 2 credits.
If you generate 1 image, that uses 1 credit.

Why Credits Might Not Work

Low or insufficient balance
Credits expired
Subscription inactive

Fix

Check your current balance
Purchase top-up credits
Upgrade your plan if you need more monthly credits

Billing & Subscription
Upgrading & Downgrading Plans

You can upgrade or downgrade anytime from Settings → Subscription
Upgrading gives you immediate access to the new plan
Downgrading applies from your next billing cycle
Your existing top-up credits stay safe

Payment Issues

If payment shows “Pending”, wait a few minutes
Refresh your Billing page
Check your email for confirmation
Contact support if it remains pending

Invoices

View all invoices in Settings → Billing also in your emails
Download invoices anytime as PDF

Cancel Subscription

Go to Settings → Subscription
Click Cancel Subscription

After cancellation:
Credits become 0
App goes into read-only mode
You can still view and download posts

Re-Subscribe

Go to Settings → Subscription
Choose a plan
Full access is restored instantly

Scheduling Posts
Managing Scheduled Posts

Go to the Scheduling page.

From here you can:

View your content calendar
Schedule new posts
Edit scheduled posts
Cancel scheduled posts
Run due posts manually
View Scheduled, Published, Failed, and Cancelled posts

If a scheduled post doesn’t publish, check that your social account is connected and try again.

Analytics
Analytics Overview

Go to the Analytics page.

From here you can:

View your post performance
Filter analytics by date and platform
Refresh the latest statistics
View top-performing posts
Monitor follower growth and engagement

If analytics aren’t updating, click Refresh and ensure your social media accounts are connected.

Post & Image Issues
Content Not Generating

Check your internet connection
Make sure you have enough credits
Retry (sometimes temporary API issues)

Image Not Generating

Try a simpler or clearer prompt
Check your credits
Ensure you’re logged in
Retry after a moment

Posts Not Saving

Refresh the page
Check if you’re logged in
Check your internet connection

General Troubleshooting
Common Errors & Fixes

❌ Insufficient Credits
Fix: Top-up your credits or upgrade your plan.

❌ Payment Failed
Fix: Try again with a different payment method.

❌ Logged Out Automatically
Fix: Log in again – may happen due to long inactive time.

❌ Read-Only Mode
This happens when your subscription is inactive.
Fix: Re-subscribe for full access.

❌ App Not Updating
Fix:
Refresh page
Clear browser cache
Try in incognito mode

Contact Support
Email Support

Available for all users.
support@intepra.com

Priority Support

Available for Growth and Enterprise users.

Dedicated Manager

Enterprise users only.

Quick Tips
Overview

Keep credits above a safe minimum.
Retry generation if it fails (usually a temporary issue).
Download important posts regularly.
Update your Brand Kit when your branding changes.
Refresh your browser if something feels stuck.

FAQ
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